money-back guarantee
We believe in the quality and effectiveness of our products, and we want you to be equally confident in your purchase. That’s why we offer a money-back guarantee.
It's essential to understand that eyelashes grow in cycles. The time it takes to see significant changes in your lashes depends on which phase of the growth cycle they are in when you first start using the serum. The serum's effectiveness is influenced by the growth cycle stage, which varies from person to person. Therefore, it's important to apply the serum consistently, once a day, for a minimum of 12 weeks (90 days) to achieve optimal results. With consistent application and patience, the serum will produce the noticeable results you've been waiting for.
Our money-back guarantee is valid for up to 4 months from the date of product delivery. Please note that after this specified timeframe, you will no longer be eligible for a refund.
If you have used our serum as instructed once a day for a minimum of 12 weeks and have not observed any enhancement to your lashes, you can qualify for our money-back guarantee.
How to qualify
step 1
Before applying our lash serum for the first time, take a clear photo of your lashes without any mascara in good lighting. Take a screenshot (camera roll screenshot) of the photo with the date and time stamps visible. This will help you keep track of your progress and see any difference our serum can make to your lashes.
step 2
After 12 weeks of consistent use, please take a final photo of your lashes without mascara in good lighting from the same angle as the photo in Step 1 was taken. Take a screenshot (camera roll screenshot) of the photo with visible date and time stamps.
step 3
Please send an email to info@kaleiabeaute.com and attach the two photos requested. Our customer service team will review the photos and approve the refund only if your application meets the specified criteria. Please note that if the supporting evidence is unsatisfactory within reason, we reserve the right to reject the refund request.
step 4
If your application is approved, you will receive a full refund of the original amount charged, including tax, minus any shipping fees or import taxes paid.
It may take up to 10 business days for your financial institution to reflect this transaction.