Shipping Policy
Shipping
We can't wait to get your orders shipped out to you! Typically, we'll process and ship your order within 1-2 business days of receiving your payment (weekends and holidays excluded).
In rare circumstances where processing may be delayed, we will notify you promptly and provide updates on the status of your order.
We are pleased to offer shipping services to customers within Canada and the United States!
At this time, we exclusively fulfill orders with delivery addresses within these regions.
While we currently focus on serving our customers in Canada and the United States, we hope to expand our shipping services to additional international destinations in the near future!
Stay tuned for updates on our shipping capabilities.
Canada
- Free Standard Shipping
- Canada Post Priority
- Canada Post Xpresspost
United States
- Free Standard Shipping
- Canada Post Xpresspost USA
We are excited to announce that we offer free standard shipping on all orders to Canada and the United States. You can now enjoy the added convenience of complimentary shipping with no minimum purchase requirement.
While standard shipping is free, we also offer expedited shipping options for customers who wish to receive their orders sooner. Please note that the customer will be responsible for the cost of expedited shipping, which will be calculated based on the weight, dimensions, and shipping destination of your order. During checkout, you will be able to view the shipping costs for expedited options.
We understand that delivery delays can be frustrating. That's why we are putting forth our best efforts to make the delivery process smooth and hassle-free and to ensure your order arrives as quickly as possible. Please note that the delivery times below are estimates based on normal delivery conditions. However, certain external factors beyond our control may affect these times. In such cases, there may be delays with the delivery company, which could result in slightly longer delivery times. We apologize for any inconvenience this may cause, and we sincerely appreciate your patience and understanding during these times.
Canada
Alberta:
- Standard Shipping: 3 - 9 business days
- Canada Post Priority: 1 - 7 business days
- Canada Post Xpresspost: 2 - 7 business days
British Columbia:
- Standard Shipping: 3 - 9 business days
- Canada Post Priority: 1 - 7 business days
- Canada Post Xpresspost: 2 - 7 business days
Manitoba:
- Standard Shipping: 3 - 9 business days
- Canada Post Priority: 1 - 7 business days
- Canada Post Xpresspost: 2 - 7 business days
New Brunswick:
- Standard Shipping: 3 - 9 business days
- Canada Post Priority: 1 - 2 business days
- Canada Post Xpresspost: 2 - 3 business days
Newfoundland and Labrador:
- Standard Shipping: 3 - 9 business days
- Canada Post Priority: 1 - 7 business days
- Canada Post Xpresspost: 2 - 7 business days
Northwest Territories:
- Standard Shipping: 3 - 9 business days
- Canada Post Priority: 3 - 7 business days
- Canada Post Xpresspost: 3 - 7 business days
Nova Scotia:
- Standard Shipping: 3 - 9 business days
- Canada Post Priority: 1 - 7 business days
- Canada Post Xpresspost: 2 - 7 business days
Nunavut:
- Standard Shipping: 3 - 9 business days
- Canada Post Priority: Unavailable
- Canada Post Xpresspost: 3 - 7 business days
Ontario:
- Standard Shipping: 3 - 9 business days
- Canada Post Priority: 1 - 5 business days
- Canada Post Xpresspost: 1 - 5 business days
Prince Edward Island:
- Standard Shipping: 3 - 9 business days
- Canada Post Priority: 2 business days
- Canada Post Xpresspost: 3 business days
Quebec:
- Standard Shipping: 3 - 9 business days
- Canada Post Priority: 1 - 5 business days
- Canada Post Xpresspost: 1 - 5 business days
Saskatchewan:
- Standard Shipping: 3 - 9 business days
- Canada Post Priority: 1 - 7 business days
- Canada Post Xpresspost: 2 - 7 business days
Yukon:
- Standard Shipping: 3 - 9 business days
- Canada Post Priority: 3 - 7 business days
- Canada Post Xpresspost: 3 - 7 business days
We understand that delivery delays can be frustrating. That's why we are putting forth our best efforts to make the delivery process smooth and hassle-free and to ensure your order arrives as quickly as possible. Please note that the delivery times below are estimates based on normal delivery conditions. However, certain external factors beyond our control may affect these times. In such cases, there may be delays with the delivery company, which could result in slightly longer delivery times. We apologize for any inconvenience this may cause, and we sincerely appreciate your patience and understanding during these times.
United States
- Standard Shipping: 6 - 10 business days
- Canada Post Xpresspost USA: 2 - 3 business days
Order
Once you place your order, we'll send you a confirmation email right away. And when your order is ready to ship, we'll notify you with the tracking details. That way, you'll know exactly when to expect your package to arrive.
Once your order is in the queue for processing and shipping, we are unable to make any changes to the quantities or items. However, if you need to make any changes or spot a mistake, don't worry! Here's what you can do:
- Cancel: Get in touch with our amazing support team to cancel your order (we promise they're nice).
- Reorder: Place a new order with the correct items and quantities.
Click here to track your order. As a customer, it is your responsibility to keep track of your order once you receive the tracking details with the provided tracking number.
As a customer, it is your responsibility to provide us with accurate shipping information. Please double-check the shipping address you provide before you complete your purchase. In the event that you provide an incorrect address, please notify us immediately with your correct address so that we can make the necessary modifications. We will only be able to correct the mistake if the order hasn’t been shipped.
Billing Address
In the event that your billing address is incorrect, cancelling and reordering would be your only option. Don't let this mistake ruin your shopping experience - take a few extra seconds to ensure the accuracy of your information!
Kaleia Beauté is not responsible for lost, misdirected, or delayed packages due to inaccurate or incomplete shipping information provided by the customer.
If the address you provide us with is not accurate or incomplete, your order may be returned to us. Additionally, the courier may impose an extra fee for the delivery, which will be added to your order. Suppose your package is returned to us due to an incorrect or incomplete address or failed delivery. In that case, you will be required to pay for all the delivery costs associated with re-delivering your order to the correct address.
Although Kaleia Beauté cannot be held responsible for any lost or damaged items during transit, we will make every effort to help you trace your package in case of loss, or file a claim with the carrier in case of damage. We will offer you as much assistance as we reasonably can in such situations.
We want to inform you that if you are placing an order from outside Canada, your package may be subjected to customs duty and import taxes upon arrival in your country. These charges are not paid via your transaction on our website when making a purchase. Although we wish we could control these charges, unfortunately, they are beyond our control. As our valued customer, you'll be responsible for paying any fees or taxes associated with importing your package.
Kaleia Beauté reserves the right to update this shipping policy at any time. Any changes will be clearly communicated on our website.
return and refund
We understand that sometimes things don't go as planned, and you may need to cancel an order with us. To initiate the cancellation process, we kindly ask that you:
- Get in touch with our Customer Service Team.
Please note that the cancellation request must be made within the specified timeframe, which is usually 15 minutes from the time of placing the order. Given the personalized nature of our packaging, we start customizing your order as soon as it's confirmed. The 15 minutes ensures that we can accommodate your request before the customization process of your order begins. Once we receive your request, we will process it as quickly as possible and provide you with a confirmation of cancellation.
Click here for our Return Policy.
Click here for our Money-Back Guarantee Policy.